Store Policies

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If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business  days of the receipt of the product. If the item is returned unopened in  the original box, we will exchange it, offer you store credit, or offer  you a refund, less 25% restocking fee, based on your original method of  payment. The product must be returned within 10 business days of the  issuance of the RMA. All products must be packed in the original  packaging, including any accessories, manuals, documentation and  registration that shipped with the product. A 15% open box fee in  addition to the 25% restocking fee (totaling 40%) will be assessed on  any sealed product that is opened or removed from its original  packaging.
 

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.
 

NOTE: We recommend that you use a carrier that offers shipment  tracking for all returns, and either insure your package for safe return  or declare the full value of the shipment so that you are protected if  the shipment is lost or damaged in transit. If you chose not to use a  carrier that offers tracking and insure or declare the full value of the  product, you will be responsible for any loss or damage to the product  during shipping.
 

The United States Postal Service (USPS) offers limited tracking  capabilities and that there is a 30-calendar-day waiting period before  USPS will initiate a trace. The customer is responsible for shipping  charges both ways on returns, as well as for shipping charges on  shipments that are refused.

Other  items available for sale not listed on this website include discontinued  parts or parts for firearms no longer produced. Please contact us if  you have any questions regarding parts for firearms no longer produced  (such as Vietnam era upper receiver units, obsolete fire control parts,  etc.).
 

All items on this website are subject to change without notice. This  includes item availability, one-of-a-kind items, and pricing.

The  seller provides all descriptions for used items. All descriptions for  used items are honest and based on actual items being offered for sale.  Items being sold in this manner will be marked as such. All sales on  used items are final. Photos will be provided when available. All  machine guns are considered used unless otherwise noted.

All  firearms, magazines, receivers and restricted law enforcement items are  sold and shipped in accordance with all existing federal, state and  local laws and regulations. Many of the firearms, magazines and parts  for sale on this website may be restricted or prohibited in your area.  Please check your local and state regulations before ordering.  You must  be 18 or older to purchase a long gun and 21 or older to purchase a  handgun per ATF rules, but state and local laws may differ and you will  need to check your local laws before purchasing a firearm.
 

All new firearms are shipped in the original manufacturer's box, with  magazine(s), accessories and applicable warranty. Firearms requiring  warranty work must be returned to the factory within 1 year of purchase  for repair. Accessories and special order items not normally sold by our  store will not be covered under warranty even if these products are  part of an integrated firearms package, unless we have guaranteed the  entire package in writing. Please contact the original manufacturer for  warranty information on all accessories and special order items.

If  you encounter any problems with your order or the checkout process, or  if you have any questions about the status of your order, simply contact  our customer service staff through our Contact Us page.

We respect your privacy and are committed to protecting it.
 

The Credit Card Billing Information, Shipping Information, and Contact  Information in our checkout process are required in order to process  your order and deliver the product to you. We store some information for  accounting reasons. Your information will not be shown to third parties  not involved in the transaction, nor used to send you any unrequested  information. The entire Checkout process is handled through a secure  SSL-encrypted connection.
 

The Credit Card Billing Information is sent directly to our payment  provider who processes your credit card transaction. The credit card  information is neither recorded nor stored by us, and it can only be  accessed by our payment provider. Each transaction has a very high level  of security. Your credit card details are sent directly to the payment  provider over a secure SSL-encrypted connection. They are not processed  on our servers at any stage of the transaction, nor are they stored on  our server.

All information collected  during the checkout process is transmitted via industry standard Secure  Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets  Layer (SSL) Certificate creates an encrypted link between a website and a  visitor's Web browser. This link ensures that all data passed between  the website and the browser remains private and secure.

All  orders are shipped promptly from our warehouse or in-store inventory  within 3 - 10 business days using UPS, FedEx, or USPS.  Tracking numbers  are available for items shipped via UPS and FedEx.

Our  online inventory changes every day. Occasionally an item may appear on  the site by mistake or the item's description may contain a  typographical error.  We do not guarantee that titles, descriptions,  pictures or prices on our site are error-free.  We reserve the right to  refuse any order including but not limited to orders for items with  errors in the description or price. In the event that we cancel an order  we will not charge the customer's credit card or we will refund the  money.

If an item's description contains an error such as incorrect photo,  price, accessory or description and a customer makes the order, we will  not process the order without first contacting the customer.  If the  order is mistakenly shipped, we may advise the customer to return the  item in an unopened condition and we will refund the customer.  By  placing an order, the customer agrees that $dealerName will be the final  arbiter of discrepancies in the online catalog.

You  must be 18 or older to purchase rifle or shotgun ammunition and 21 or  older to purchase handgun ammunition.  All ammunition will be shipped  ground with adult signature required.  Always make sure to use the  correct ammunition for your specific firearms.  Check your local laws  for any other regulations. *All ammunition sales will comply with local  and state laws and will not be shipped to any restricted areas.*

Please  note that not all items seen on the website may be in stock at the  store location. Items appearing as in stock are available for order from  our Distributors.  Once ordered they will arrive at the store within a  2-7 day period. After the items you have ordered arrive, we will contact  you and let you know the item(s) are available for pick up in our  Winston-Salem store.